Boost Your MSP with Marketing That Gets Results!

Led by 20-year MSP veteran, Kevin Snyder, we’ll help you discover your story, build your foundation, and implement a marketing strategy that consistently adds clients to your business!

Kevin Snyder

We Make Phones Ring for Managed Service Providers

Does This Sound Like Your MSP?

  • Your MSP seems to be drifting without predictable growth.

  • There’s no marketing system, only marketing tries.

  • You’ve tried one-size-fits-all marketing with no results.

  • You rely on referrals, but they don’t come often enough.

  • There’s not enough warm leads and the cold ones are super-hard to close.

  • You’re not attracting the type clients you’d like.

  • Your MSP is struggling to stand out from the competition. There’s no clear difference.

  • You feel you must charge the same or less than those competitors.

How to Fix the Issues and Grow Predictably

Most are common traits of maturing MSPs, but they are red alerts, too. It’s important to get them behind you fast. If several describe your MSP, it’s time for an effective and affordable marketing system.

MSP Growth Partners is a certified Duct Tape Marketing Consultant, authorized to implement the marketing system that’s been proven over 20 years.

Having been MSP’s ourselves for many years (eventually acquired), we have a rare MSP/marketing superpower to help you grow!

And, since strategy is the foundation of any good marketing system (our specialty), we’ll help you discover exactly what you need to be successful…

  • What makes your MSP unique?

  • Why did your clients choose you and why do they stay?

  • Do you have an appealing core message to share?

  • Who are the best audiences to hear your message?

  • Does your MSP appear in Local Google searches?

  • Do you have a marketing website, one that’s able to convert visitors to fans and clients?

  • Who are your competitors and why may they outrank your own search engine results?

  • What can be learned from competitors’ businesses and their clients?

    … and so much more.

Select the Marketing Plan for Your Goals

Fractional Marketer

Strategic Marketing, Done With or For You.

Unleash the Power of Our Marketing Experts and the Duct Tape Marketing System to catapult your MSP's success. We’ll help analyze your MSP, research the competition, and layout precise strategies tailored to your unique business's needs. We'll deliver marketing that evolves and multiplies as your business grows!

Let's Talk! Currently Seeking 9
Regionally-Diverse Clients!

MSP Launchpad

Elevate Strategy with Next-Gen Marketing Tools

Introducing our transformative SaaS Marketing Platform: featuring CRM excellence, advanced sales funnels, an intuitive social media planner, impactful email and SMS campaigns, seamless workflow automations, reputation management, call tracking, and a versatile mobile app. Experience marketing's future, today.

Seamless Tools.

Unmatched Potential!

Select the Marketing Program for Your Goals

Fractional Marketer

Strategic Marketing, Done for You.

Unleash the Power of Our Marketing Experts and the Duct Tape Marketing System to catapult your MSP's success. We’ll analyze your MSP, research the competition, and layout precise strategies tailored to your unique business's needs. We'll deliver marketing that evolves and multiplies as your business grows!

Let's Talk! Currently Seeking 9
Regionally-Diverse Clients!

MSP Launchpad

Elevate Strategy with Next-Gen Marketing Tools

Introducing our transformative SaaS Marketing Platform: featuring CRM excellence, advanced sales funnels, an intuitive social media planner, impactful email and SMS campaigns, seamless workflow automations, reputation management, call tracking, and a versatile mobile app. Experience marketing's future, today.

Seamless Tools.

Unmatched Potential!

Elements of the MSP Growth Partners Marketing System

Get the 7 Step Guide to Growing Your MSP!

In the 7 Steps to Small Business Marketing Success You'll Learn:

  • Why strategy must come before tactics

  • Why and what customers really buy

  • How to make Google your new best friend

  • How to apply an integrated marketing system

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Brian Guenther

Kevin is one of the kindest and most caring people I have ever met, and I know that this translates directly into Kevin's business and how he deals with clients, vendors and employees. Kevin is super-knowledgable, knows the industry very well, and will always do what's best for his client. Hands down, he's the guy you want to have on your team working with you!

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Dustin Cucinotta

Kevin Snyder is a reliable informative and knowledgeable man. He has always been willing to help and quick to pick up the phone or call you back. In this day of “all business” personalities, Keven is refreshing and kind regardless of his success.

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Joe Conklin

Kevin has an excellent grasp of what makes both a company, and IT work. His enthusiasm for effective solutions matched by his discipline makes Kevin great at linking IT to business value. I've worked with Kevin for years and I find his ideas energizing and refreshing.

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Kathy Tuno

Kevin is so great to work for because you never really feel like you are working for him, but with him. He has great respect for all his employees which encourages them all to feel at ease and motivates them to be and do their best. Kevin is very talented, creative, hardworking and extremely thorough while at the same time always kind, considerate and patient with a great sense of humor which is why he gets along so well with all our clients and has had great relationships with them for many years.

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Michael Halperin

I've known Kevin Snyder for several years, initially as a client when I was with Cogent Growth Partners. In working with Kevin, I was impressed with his customer focus and overall knowledge of the IT Services industry. Kevin is a straight-shooter, and is always willing to share his insights (which are considerable). Over the years since I worked with Kevin, I have come to admire his perspectives, knowledge and impact on his business. He always seems to have a good pulse on the industry, and uses that knowledge to make ProductiveTech a positive, progressive force in the industry.

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Paul Szkotak

The Recommendation window for LinkedIn asks you to select three of the following that best describe Kevin: Great Results, Personable, Expert, Good Value, On Time, High Integrity, Creative, Kevin is all of these things to the Nth degree, moreover, he makes you feel like family. The normal routine of a vendor trying to make the most money from every client and customer trying to negotiate for the best price from the vendor, just doesn't come into play with him. He is honest and fairly priced (even inexpensive by comparison). If he makes a recommendation on something that needs to be done, he has your best interest in mind... not his bottom line. How refreshing!!!

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Tom Zarrella

I have been associated with Kevin for several years as part of a peer group that shares best practices with each other in the filed of technology services with the goal of becoming great companies. Kevin has a passion for being the best he can be and to make his company the best it can be to help their clients. I would recommend that you take the time to speak to him. You will benfit from his willingness to help.

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Peggy Goldman

I could have checked every item in the list and still have plenty of superlatives to attribute to Kevin Snyder. Since first hiring him to help with our computer network, we have trusted him and his company to help us grow by managing our computer needs. Kevin has taken us through several moves, into ever expanding offices and ever expanding needs. We consider Kevin and his company a part of our own team, and as a businss owner who depends on excellent service as well as excellent pricing, I would recommend Kevin Snyder and his company without any reservations.

Blog

blog image

6 Best Ways To Differentiate and Make Your Competition Irrelevant

January 15, 20236 min read

Not many would argue that technology is ever evolving, and the MSP business is always changing!

In my MSP, I was so grateful for everyone who shared their smarts, for the networking groups, and for some of the best vendor events ever.  

In the MSP community, we teach one another how to package our offerings and how to charge.  Gray areas?  Never.  Adds, moves and changes.  Hmm.  We select our tech and our vendors, purchase software for ticketing, monitoring, documenting, metrics, quoting, billing, on and on.  

We grow awesome MSP’s.  But, we look alike to most prospects and create commodities that have us competing on price.

Well, it’s time to differentiate your MSP.  And, I don’t mean when we boast of our service, smart techs, our “all you can eat” plans, backups, monitoring, patching, on-call service, or our friendly help desk.  Since we’re professionals, those are expectations.

So, Here are a Few of My Favorite Ways to Differentiate Your Business!

Become the Perfect Match for a Target Market

To be the expert in a certain industry or vertical is a great way to go.  As the “obvious choice,” you’ll reduce your competition, boost your close rate, and maybe even raise your service rates.  When you understand your client so well that you can address their pains better than most anyone, you’re in a winning position.

That’s not to say you must support one or two industries in lieu of all others.  However, give those select group(s) special focus.  Consider becoming a member of their networking groups, attending and sponsoring events, and learning their unique needs and troubles.  Before long, you’ll be ready to add targeted landing pages to your website, and set a marketing strategy to nurture new clients to your business.  Ratchet things up a notch with a special interest in that niche’s software.  You may be amazed by what happens.

Make “IT” Simple

With the complexity of IT and cyber security, prospects are ready for an all-around simple, user-friendly IT service.  

Consider an easy pricing plan for your MSP packages, one that prospects can calculate on their own, if you don’t have one already.  How about simple contracts and electronic signatures?  (Simple, but safe on the contracts.)

It’s finally time to remove the gray areas from those support plans, too.  “We can remove your old computer and install your new one at no additional charge … except if Y or during Z.”  I may be exaggerating a little, but I’ll bet you’ve seen those lines.  One thing for sure, not much stirs clients or worries prospects more than unexpected invoices.

Everything from easy client onboarding with an orientation program, to special hours and loaner computers, may apply here … as long as it’s simple.

Differentiate Your MSP by Educating Your Clients and Prospects

With websites, email, social media, and so many other outlets, we have a tremendous platform to educate our clients and prospects.  Teaching builds authority and trust, and transparency makes it happen even faster.  

Standardizing education can move your MSP up the stack to where there’s less competition and higher prices.  If your team can bridge the gap between technology and business, it may be time to take advantage. 

Creating educational content for all to see is also a terrific tactic to be found on the web.  Commit to a video or text blog.  Answer the technical questions and provide how-to’s, but don’t forget to address the “tough questions,” too.  That’s a differentiator in itself, but as your collection of unique articles grows, more people will find your MSP higher up in the search engine results.

Consider addressing topics like, when break/fix may be better, when on-premise is the best solution (and vice versa), and even tackling the cost of managed services, if only in a ballpark sort of way.  Remember, it’s Google’s goal to provide the best answers in search results, and the fewer people answering these questions, the better for you.

It’s true that you may occasionally deter a prospect with a transparent answer, but those are the wrong prospects so that’s okay.  You won’t have a misfitting client, and they can move on to find their perfect provider.  Better, though, this process works just as well in reverse.  Your future clients will be an awesome match!

Remember, Marketing Is The New Sales

Spend time on Reddit, LinkedIn, Facebook and the other social channels.  Answer questions and form relationships.  Be as helpful as you can, people helping people.  This a great way to start no pressure conversations that may progress into sales opportunities.  The more you participate, the more your prospects will know, like and trust you.  

This may be my favorite way to differentiate your business.  If you’re familiar with Napoleon Hill, author of Think and Grow Rich, you may have heard, “It is literally true that you can succeed best and quickest by helping others to succeed.”

Differentiate Your Business with a Great Service Guarantee

Why not implement a terrific service guarantee (of course assuming your service level is ready).  Guarantees lower the bar to purchasing.  There are so many types to choose from: money back, try before you buy, results-oriented, make things right, response time, and so forth.  Harvard Business Review considers a good service guarantee to be:

  • Unconditional

  • Easy to understand and communicate

  • Meaningful

  • Easy (and painless) to invoke

  • Easy and quick to collect on

Analyze The Competition

No discussion on differentiating your MSP would be complete without a competitor review.

If you’re not sure who your competitors are, search Google for the keyword: Managed Services in (Your Home Town).  Google will display local MSP’s and a map in the “Local Pack” section of the search results, about one-third of the way down the page.  

See our blog article: Local SEO: Get Noticed Online By Your Local Prospects and our MSP Launchpad Program for much more information on how to stand out and get more leads!

While there on the search page, read each competitor’s reviews.  They’re often a goldmine for competitive insight and differentiators. 

Then, visit their websites for service and product offerings, the “about us” page, testimonials (another treasure trove), awards, partner logos and other trust signals.

Up for a Good Book?

Several years ago, I had the pleasure of meeting Steve Miller, marketing expert and author of "Uncopyable: How to Create an Unfair Advantage Over Your Competition," at his speaking engagement.  Steve was telling the story of his father who was a co-inventor of the 8-track tape player.  It was a complete game-changer, but was soon overtaken by the more convenient cassette tape.  Steve makes the point, it’s not enough to be better, you must be Uncopyable.  It’s a favorite of mine!

Back to Blog

Blog

Blog

blog image

6 Best Ways To Differentiate and Make Your Competition Irrelevant

January 15, 20236 min read

Not many would argue that technology is ever evolving, and the MSP business is always changing!

In my MSP, I was so grateful for everyone who shared their smarts, for the networking groups, and for some of the best vendor events ever.  

In the MSP community, we teach one another how to package our offerings and how to charge.  Gray areas?  Never.  Adds, moves and changes.  Hmm.  We select our tech and our vendors, purchase software for ticketing, monitoring, documenting, metrics, quoting, billing, on and on.  

We grow awesome MSP’s.  But, we look alike to most prospects and create commodities that have us competing on price.

Well, it’s time to differentiate your MSP.  And, I don’t mean when we boast of our service, smart techs, our “all you can eat” plans, backups, monitoring, patching, on-call service, or our friendly help desk.  Since we’re professionals, those are expectations.

So, Here are a Few of My Favorite Ways to Differentiate Your Business!

Become the Perfect Match for a Target Market

To be the expert in a certain industry or vertical is a great way to go.  As the “obvious choice,” you’ll reduce your competition, boost your close rate, and maybe even raise your service rates.  When you understand your client so well that you can address their pains better than most anyone, you’re in a winning position.

That’s not to say you must support one or two industries in lieu of all others.  However, give those select group(s) special focus.  Consider becoming a member of their networking groups, attending and sponsoring events, and learning their unique needs and troubles.  Before long, you’ll be ready to add targeted landing pages to your website, and set a marketing strategy to nurture new clients to your business.  Ratchet things up a notch with a special interest in that niche’s software.  You may be amazed by what happens.

Make “IT” Simple

With the complexity of IT and cyber security, prospects are ready for an all-around simple, user-friendly IT service.  

Consider an easy pricing plan for your MSP packages, one that prospects can calculate on their own, if you don’t have one already.  How about simple contracts and electronic signatures?  (Simple, but safe on the contracts.)

It’s finally time to remove the gray areas from those support plans, too.  “We can remove your old computer and install your new one at no additional charge … except if Y or during Z.”  I may be exaggerating a little, but I’ll bet you’ve seen those lines.  One thing for sure, not much stirs clients or worries prospects more than unexpected invoices.

Everything from easy client onboarding with an orientation program, to special hours and loaner computers, may apply here … as long as it’s simple.

Differentiate Your MSP by Educating Your Clients and Prospects

With websites, email, social media, and so many other outlets, we have a tremendous platform to educate our clients and prospects.  Teaching builds authority and trust, and transparency makes it happen even faster.  

Standardizing education can move your MSP up the stack to where there’s less competition and higher prices.  If your team can bridge the gap between technology and business, it may be time to take advantage. 

Creating educational content for all to see is also a terrific tactic to be found on the web.  Commit to a video or text blog.  Answer the technical questions and provide how-to’s, but don’t forget to address the “tough questions,” too.  That’s a differentiator in itself, but as your collection of unique articles grows, more people will find your MSP higher up in the search engine results.

Consider addressing topics like, when break/fix may be better, when on-premise is the best solution (and vice versa), and even tackling the cost of managed services, if only in a ballpark sort of way.  Remember, it’s Google’s goal to provide the best answers in search results, and the fewer people answering these questions, the better for you.

It’s true that you may occasionally deter a prospect with a transparent answer, but those are the wrong prospects so that’s okay.  You won’t have a misfitting client, and they can move on to find their perfect provider.  Better, though, this process works just as well in reverse.  Your future clients will be an awesome match!

Remember, Marketing Is The New Sales

Spend time on Reddit, LinkedIn, Facebook and the other social channels.  Answer questions and form relationships.  Be as helpful as you can, people helping people.  This a great way to start no pressure conversations that may progress into sales opportunities.  The more you participate, the more your prospects will know, like and trust you.  

This may be my favorite way to differentiate your business.  If you’re familiar with Napoleon Hill, author of Think and Grow Rich, you may have heard, “It is literally true that you can succeed best and quickest by helping others to succeed.”

Differentiate Your Business with a Great Service Guarantee

Why not implement a terrific service guarantee (of course assuming your service level is ready).  Guarantees lower the bar to purchasing.  There are so many types to choose from: money back, try before you buy, results-oriented, make things right, response time, and so forth.  Harvard Business Review considers a good service guarantee to be:

  • Unconditional

  • Easy to understand and communicate

  • Meaningful

  • Easy (and painless) to invoke

  • Easy and quick to collect on

Analyze The Competition

No discussion on differentiating your MSP would be complete without a competitor review.

If you’re not sure who your competitors are, search Google for the keyword: Managed Services in (Your Home Town).  Google will display local MSP’s and a map in the “Local Pack” section of the search results, about one-third of the way down the page.  

See our blog article: Local SEO: Get Noticed Online By Your Local Prospects and our MSP Launchpad Program for much more information on how to stand out and get more leads!

While there on the search page, read each competitor’s reviews.  They’re often a goldmine for competitive insight and differentiators. 

Then, visit their websites for service and product offerings, the “about us” page, testimonials (another treasure trove), awards, partner logos and other trust signals.

Up for a Good Book?

Several years ago, I had the pleasure of meeting Steve Miller, marketing expert and author of "Uncopyable: How to Create an Unfair Advantage Over Your Competition," at his speaking engagement.  Steve was telling the story of his father who was a co-inventor of the 8-track tape player.  It was a complete game-changer, but was soon overtaken by the more convenient cassette tape.  Steve makes the point, it’s not enough to be better, you must be Uncopyable.  It’s a favorite of mine!

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© Copyright 2023. MSP Growth Partners. All rights reserved.